Shipping Policy
Welcome to our website and thank you for choosing our luxury goods. To ensure that you can receive your purchase smoothly, please read the following shipping policy carefully. This policy applies to all purchases made through our website.
1. Order processing time
We strive to process and ship within 1-3 business days after the order is confirmed. Please note that the order processing time does not include the shipping time.
Specially customized or high-demand items may require additional processing time. We will notify you of the specific estimated shipping time as soon as possible.
2. Shipping method and time
We offer a variety of shipping methods, including standard shipping and expedited shipping. The shipping time depends on the destination and the selected shipping method.
Standard shipping: Estimated delivery within 15 business days.
Expedited shipping: Estimated delivery within 7-10 business days.
All orders provide tracking service, and you can view the shipping status of the package in real time through the tracking link in the order confirmation email.
3. Shipping cost
The shipping cost will be calculated based on the order amount, product weight and destination, and will be displayed at checkout.
We provide free standard shipping service. Please refer to the website promotion page or contact our customer service team for specific terms.
Expedited shipping is available for an additional fee, which will be displayed at checkout.
4. International Shipping
We offer international shipping services to most countries and regions around the world.
International orders may incur import duties, VAT and other related fees, which are borne by the consignee. Please check with your local customs office for specific fees before purchasing.
Shipping time may be delayed due to customs inspection and customs clearance procedures. We will do our best to assist with any customs clearance issues, but we are not responsible for any delays caused by this.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information.
You can use the tracking number in the email to check the real-time status of your package through the official website of the shipping company or our order tracking page.
6. Shipping Insurance
All shipped items include shipping insurance to ensure the safety of the items during transportation. If any damage or loss occurs during transportation, please contact our customer service team within 24 hours after receiving the package.
7. Packaging
We carefully package all items to ensure that they are not damaged during transportation. Our packaging materials are carefully selected to provide the best protection.
8. Changes and Cancellations
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to meet your request, but we cannot guarantee that changes or cancellations can be made after the order is processed.
Orders that have been shipped cannot be cancelled or changed. You can return the goods according to our return policy after receiving them.
9. Contact Us
If you have any questions or concerns about our shipping policies, please feel free to contact our dedicated customer support team. We are committed to providing you with a pleasant shopping experience and will do our best to assist you in a timely manner.
- E-mail: ZG78906@gmail.com
- WhatsAPP: +85294493027
- Telephone: +1 (567) 2060680
Our customer service team is always ready to help you and ensure you have a pleasant shopping experience.